Poor product, Poor supportI had this coffee maker less than three months when it just stopped brewing in the middle of a brewing cycle. I immediately called customer support and spoke with Erica. She was very pleasant and offered several suggestions, including de-scaling the machine. She told me to call her back regardless of the results. None of her suggestions succeeded, including de-scaling, which proved to be impossible since the DeLonghi wouldn't brew anyway. And if the coffee maker did need de-scaling, its built-in de-scaling warning light never went on. In any case, I had a mess on my hands and called DeLonghi customer service back. This time I reached Amanda, who couldn't have been nastier and wouldn't or couldn't allow me to speak to Erica. I asked to speak to her supervisor, Josh, who was extremely condescending and unhelpful. Unfortunately, it was then that I decided to do my research, not before. It turned out there were numerous complaints registered with the Better Business Bureau concerning...
SHOW AND GO!Bought this about a month ago, even though I could not find any reviews on it, I went for it.
reason's...
#1. LOOKS! this is one beautiful coffee maker!
#2. 1500 watt S.S. boiler, that rocks. 6 minutes for a full pot.
timed it.
since I have had a chance to use it I have found the following.
You need some room, from a height perspective. it has lids that flip up for adding coffee and water. I had to relocate this to a part of the counter with no cupboards.Work out fine, I LIKE to show it off!
cleaning is a snap.
very simple, one toggle, off and on, thats it!
It seems to be built very well, time will tell.
If you want a beautiful machine that gets the job done,(water temp ect) I would HIGHLY recommend it. If you want a machine that you can program to make coffee for the next week. this is not the one.
So far I LOVE it. a work of art!
update:
unfortunately it quit working after about a year..have not...
Looks great but not very reliableMy old coffee maker stopped working; it was old and heavily used. I desperately needed a new one - Amazon Prime to the rescue. In no time at all I took delivery of the DeLonghi DCM900 and put it to work. I like the look of the machine, and it worked well. For a month.
It stopped working one day.
Because it had been delivered just over a month before it stopped working Amazon were not interested in helping resolve this issue.
A series of fairly frustrating calls with the DeLonghi service people followed, but eventually they said they'd ship me a replacement. All I had to do was send back the plug from the broken machine, and they'd send me a replacement. I sent back the plug, and nothing happened. After a couple of weeks I called and was told that the replacement was on back-order and would be at least a month.
I don't function too well without coffee, so a quick trip to a local store saw my kitchen equipped with a cheap and cheerful Mr...
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